Exchange, Return/Refund Policy

1. Satisfaction Guarantee:

• At Crafted Desk, we take pride in the quality and craftsmanship of our personalized items. Your satisfaction is our top priority.

2. Personalized and Custom-Made Items:

• Due to the unique nature of personalized and custom-made products, we are unable to accept returns unless there is a manufacturing defect or an error on our part.

3. Defective or Incorrect Items:

• In the unlikely event that you receive a defective or incorrect item, please contact us within 2 days of receiving your order with clear photos  and videos of the issue. We will assess the situation and, if applicable, provide a replacement or issue a refund.

4. Return Process:

• We humbly don't take returns on items sold once except for special cases.
  
  Wrong Delivery: If it's an incorrect item sent other than what customer ordered we would take return of the same with unboxing video.  Any such issue with the product delivered , customer needs to mail us at crafteddeskbydivya@gmail.com within 24 Hours from the date of delivery the parcel

5. Unclaimed or Returned Packages:

• If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping.

6. Cancelation Policy:

• Orders can be canceled within 6 hours of purchase. Once production has begun, cancellations are not possible for personalized and custom-made items.

7.. Contact Us:

• If you have any questions or concerns about our Exchange, Return, and Refund Policy, please reach out to us via Email/ whatsapp/ Instagram.

8. Policy Updates:

• Crafted Desk reserves the right to update or modify this policy at any time. Please check our website for the latest information.

Thank you for choosing Crafted Desk ! We appreciate your understanding and cooperation.