Terms & Conditions

1. Personalized and Custom-Made Products:

  • All personalized and custom-made items are crafted according to the specifications provided by the customer.
  • Please ensure that all details, including names, dates, and design preferences, are accurately submitted during the ordering process.
  • We are not responsible for errors in the provided information, so double-check your details before confirming your order.

2. Order Confirmation:

  • Upon placing an order, you will receive an email or Whatsapp confirmation with the details of your purchase.
  • Please review this confirmation and contact us immediately if there are any discrepancies.

3. Production and Shipping:

  • Our personalized and custom-made items require a processing time, as mentioned on the product page or discussed with you before confirming. 
  • Shipping times may vary depending on your location.
  • We will do our best to ensure your order is delivered within the estimated time frame, but we cannot guarantee delivery dates.

4. Returns and Refunds:

  • Due to the personalized nature of our products, we do not accept returns unless there is a manufacturing defect or an error on our part.
  • In the case of a defect or error, please contact us within 2 days of receiving your order, and we will work to resolve the issue. Write us back at Crafteddeskbydivya@gmail.com . 

5. Quality Assurance:

  • We take pride in the quality of our products. However, please note that variations in color, texture, and other minor irregularities may occur due to the handmade and personalized nature of our items.

6. Intellectual Property:

  • By submitting personalized details and designs, you confirm that you have the right to use any provided images, logos, or text.
  • We reserve the right to refuse any order that may violate intellectual property rights.

7. Communication:

  • We will primarily communicate with customers through the email/ number or instagram ID provided during the order process. Please ensure this information is accurate.

8. Privacy Policy:

  • Customer information is handled in accordance with our Privacy Policy. We do not share or sell customer information to third parties.

9. Modifications to Terms:

  • Crafted Desk reserves the right to update or modify these terms and conditions at any time without prior notice.

By making a purchase on our website, you agree to and accept these terms and conditions.

For any inquiries or concerns, please contact us at Crafteddeskbydivya@gmail.com or instagram handle- @Crafteddeskbydivya .

Thank you for choosing Crafted Desk !